With all the emails and phone calls we get on a daily basis we wanted to put together these great tips in an easy to read format. Our hope is that this page can be used as a reference to explain many common questions with ABU's shipping, tracking numbers, incorrect address mistakes, and international shipping concerns. If there is a question or tip that you think should be added, please send it to abucares@abuniverse.com
Tip 1 - Order Received Before 1PM
Tip 2 - No Shipment Email After 3 Days
Tip 3 - Methods To Track Your Package
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Tip 4 - International Shipping Timelines & Customs
Tip 5 - Oops! - My Address Is Incorrect! - What Do I Do?
How ABU Shipping Works In Stages
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- Your order is placed ---> Credit card charged ---> Confirmation email sent.
- An order then arrives in ABU’s system.
--At this point orders can be changed.
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- Our shipping expert prints your packing slip ---> Moves order into “Processing.”
--At this point orders can be changed.
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- Order is readied to ship ---> A tracking number is sent to your email.
--Your order might be able to be changed unless it’s been picked up.