Shipping via IOSS
We're shipping orders up to a subtotal of 150 € (that is your order value, before taxes and shipping) to the EU with IOSS.
This means, we will charge you your local taxes for these orders at checkout. If you go over 150 € on your carts subtotal your parcel will go normally through customs, and you are responsible for handling import fees and customs duties.
Cart subtotal is over 150 €
Cart subtotal is below or equal 150 €
|Taxes will NOT be added at Checkout.||Taxes will be added at checkout.|
|You will pay customs and import duties.||No additional payments required.|
Do I have to pay customs fees?
Orders up to a subtotal (before shipping and taxes) of 150 € are exempted from customs import fees. You will pay your countries VAT rate on these orders on checkout.
How can I make sure DPD does not charge me with Import fees?
If you check out your order and see that we are charging you VAT rates your order will be directly shipped to you without the need of customs.
If you don't see Taxes on checkout, DPD will send you a separate import invoice for you to pay taxes plus a fee for handling the import taxes.
Can I make multiple orders?
Yes you absolutely can, you will have to pay shipping costs for each separate order.
I want to order a large quantity
In this case, you can either place multiple orders or make a big order. If your order value goes above €150 item value, DPD will charge your regular import taxes and fees. As they operate from the Netherlands, you will have to pay 21% and a small DPD handling fee.
I ordered over 150 € accidentally
Please check first if you see VAT on your receipt. If we billed you VAT, your total order value might be above 150 € but your item value is below 150 € in this case there is no action required.
If you find you weren't billed any VAT by us you are subjected to DPD Customs fees. We halt all orders and require confirmation via email before we process your order. If we do not hear back from you, we will cancel your order and issue a full refund through your original payment gateway.