Refund policy

1. Cancellations, Returns, & Refunds

A) Customer MUST contact to request an order cancellation or any other modification. ANY cancellation request received within one hour of the receipt of the order (known as the GRACE PERIOD) will be honored.
B) Cancellation of an order that is in transit WILL incur a Restock Fee (the original item shipping cost).
C) Orders that have been delivered, or otherwise left possession of the shipping carrier, are NOT eligible for return or refund. White Diapersuits are an exception to this; they are eligible for return within 30 Days of order receipt.
D) Orders that are returned to sender, having never left possession of the carrier, are ELIGIBLE for reshipment with the customer paying shipping costs, or refund, minus a restock fee. Reshipment or restock fee may be waived if fault, and therefore cause of the package being returned, is determined to be on the shipping carrier.